FAQs
Products & Orders
How big are the gift boxes?
Small gift boxes H25cm D20cm
Medium gift box H25cm D26cm
Do you have any gift boxes for men?
Yes, we have. Check out our men's collection here.
Are AFEFA boxes available all year round?
Yes, our gift boxes are available throughout the year for popular occasions such as birthdays, thank you, newborn, and get well gifts. Seasonal collections, like Christmas and Valentine’s boxes, are launched only during specific months.
What should I consider when choosing a gift?
At AFEFA, we make it really easy for you to celebrate special people and moments through thoughtful gifts made by African artisans. Our collections are curated from brands and artisans across Africa allow you to gift by personality or occasion whether your loved one is a jet setter or celebrating a recent engagement. For something a bit more special, we offer customisation and personalisation options where you get to make a selection of items and build a gift box that tells a unique story of your relationship with the recipient and creates a memory that lasts a lifetime.
How do I place a bulk order?
For bulk orders,please contact us on atelierafefa@gmail.com
Can I customize a box with items of my choice?
Ofcourse, check out our personalisation and customisation options here.
Does the gift box come with a notecard?
All our curated gift boxes come with an option to add a personal note to our standard note cards for the recipient. You can also select one of our handmade cards to carry your personal note.
Can I buy empty AFEFA gift boxes?
AFEFA does not sell empty boxes as standalone products. All gift boxes are sold pre-filled and ready for delivery.
Do the AFEFA boxes ever change?
AFEFA is a thoughtful gifting brand and we constantly innovate and update our gift boxes with unique ideas and products.
How do I place an order online?
It’s super easy. Start off by exploring our online collections here. Once you find a box that will put a big grin on your loved one’s face, just add it to your basket with your delivery address and we will sort out the rest.
Help, I accidentally supplied the incorrect information––can I make changes to my order?
We understand that you may need to make some changes to your order such as incorrect address or name. We will do our best to accommodate if we have not already sent your order out. Please email us at atelierafefa@gmail.com and we’ll do everything we can to help.
If I change my mind, can I cancel my order?
Orders once placed, cannot be cancelled.
Does AFEFA accept returns?
No. Given the nature of our curations, all gift box sales are considered final. A product, once purchased via our website is no longer eligible for returns, exchanges or cancellations.
What if my gift or products arrive damaged?
We are sorry to hear that, please share photos of the shipping boxes and the products inside within 48 hours of delivery and email them to atelierafefa@gmail.com with the Subject line, DAMAGED SHIPMENT. We will work to remedy the situation ASAP.
Shipping & Returns
Where do you ship to?
We ship to Ghana, Kenya, South Africa, Morocco, Nigeria, Cote d’Ivoire, Australia, Canada, The European Union, Switzerland, United Kingdom and China
For all other countries not listed, please contact us on atelierafefa@gmail.com
Where are orders shipped from?
All gift boxes are prepared by our staff and depart from our warehouse in Kigali, Rwanda.
How will the AFEFA gift box arrive?
All our curated boxes arrive in either the Rudo or Ndolo. Individual items are handwrapped with butter paper and placed carefully amidst generous amounts of shredded paper, to ensure the items do not move or break. Your chosen card and note is placed among the items before tying up the drawstring. The gift box is bubble wrapped and safely packed into a brown corrugated shipping box protected with paper stuffing.
What shipping options are available on AFEFA?
We only offer Standard shipping via DHL.
How long will it take for my AFEFA gift box to be received?
The earliest possible delivery date is available once the shipping information is provided. Delivery times depend on the destination country.
How do I track my online order?
Every order includes full tracking. You’ll receive dispatch confirmation and a tracking link via email, with real-time updates from the courier service.
Since this is a gift, can I request a specific delivery date for my gift order?
We are happy to work with you to make sure that your gift is received within a certain window of your desired date. We also have the option to add a note for the recipient to only open the package on a certain date. Email us at atelierafefa@gmail.com and we'll work with you to make this happen.
Can I send gifts to multiple locations?
Absolutely! Please contact atelierafefa@gmail.com and we can get you squared away.
Payment
What type of payment options can I use to place an order?
We accept a wide range of payment options including PayPal, VISA, MasterCard, and American Express. The exact payment methods available are tailored to your billing country. Momo payment is available for customers in Rwanda. At your request, it is also possible to pay by wire transfer, please email us for this option.
How can I be sure my order and payment are secure?
We take security of your billing and payment information very seriously. Our site is routinely reviewed and verified by 3rd party security organizations. We use a leading online payment service provider, to process all credit card payments. Your credit card data is never stored in our database. Our ordering system employs state-of-the-art data encryption to ensure that your personal information will never be viewed by any unauthorized individuals.
Corporate Gifting
What special services can you offer to a corporate client?
AFEFA currently offers its corporate gifting services to Rwandan based companies. We hope to expand across East Africa and the continent.
Email us at atelierafefa@gmail.com or give us a call to learn more about how we can help.
Other
Where is AFEFA located?
AFEFA is located in Kigali, Rwanda.
How do I subscribe to AFEFA’s newsletter?
You can subscribe to our newsletter by entering your email address in the subscription box at the bottom of our website. You’ll receive updates on new products, special offers, and more.
How can I remove my email from your newsletter list?
At the bottom of each newsletter, you can click a link which allows you to unsubscribe.